Service Partners servicing Peloton MAX program are expected to service 100 intervals/50 hours per invoice period (approximately 50 intervals/25 hours per week, see page 4 for examples)*. Service Partners who do not service this number of intervals will receive lower revenue for the intervals serviced and will not be eligible for the MAX program going forward. If intervals serviced (per invoice period) are less than 100 (50 hours), service revenue will be reduced to $6.00 per interval. If you do not believe that you will be able to service 100 intervals per invoice period, please select the regular (non-MAX) Peloton opportunity.

Intervals Available

* Mostly Phone, with occasional chat & email Monday – Sunday 9:00 a.m. - 9:00 p.m. ET

Weekend and Special Servicing Requirements

* 4 hours (8 Intervals) required on Saturday or Sunday, or combination of both 

2 hours (4 intervals) on Friday, 11/26/2021 

2 hours (4 intervals) on Monday, 11/29/2021

What to Expect

 This is not an email only opportunity. Service Partners must service phone only or majority phone and some email. Ensure a seamless, on-brand experience throughout the end-to-end Peloton member journey. Providing personalized and elevated support for Peloton’s members whenever they need assistance. Essential functions & duties: 

• Provide exceptional customer service via phone, email and occasional chat. 

• Earn the trust of the customers 

• Educate customers on the product for optimal understanding and ease of use & accessibility 

• Offer solutions quickly and be conscious of their time as well as your own 

*Subject to change based on client needs

Capabilities of Top Performing Service Partners for this Program 

• Outstanding problem-solving skills 

• Application of soft skills 

• Display patience, empathy, an ability to manage stress, the ability to work under pressure 

• Skilled and efficient in written and verbal communication 

• Provide knowledgeable, friendly and eloquent customer service

A background check will be prompted once you pay for the course. 

Details on the type of background check and the requirements to pass it will be provided before payment is made. 

• If a Service Partner does not pass the background check, the certification course fee will be refunded, minus a processing fee which will be displayed/visible before payment is made. 

• If a course is paid for with a voucher, a voucher will be re-issued, minus a processing fee. 

• Refunds will not be provided if the background check is not completed in a timely manner.